At ovo99, your personal data is handled with the same care we apply to every other part of the platform. This Policy explains exactly what we collect, why we collect it, how it is used, and the rights you hold over your own information.
This Privacy Policy ("Policy") describes how ovo99 ("Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to registered players and visitors ("you", "your", "User") who access or use the ovo99 online sports betting and live casino platform at https://ovo99.lat.
ovo99 serves players across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and processes personal data in connection with account registration, identity verification (KYC), payment processing, gameplay activity, customer support, and responsible gambling compliance.
We take data privacy seriously. This Policy is written in plain, accessible English so that you fully understand your rights and our obligations — not buried in impenetrable legal language. That said, it is a binding document, and by registering an account or continuing to use ovo99, you acknowledge that you have read and understood this Policy.
Summary of key principle: ovo99 collects only the personal data necessary to operate a safe, compliant, and high-quality betting platform. We do not sell your personal data to third parties. We do not share your data with advertisers. Your information is used to operate your account, verify your identity, process payments, deliver support, and meet our legal and licensing obligations.
For the purposes of this Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a natural person, including name, email address, date of birth, national identity number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on personal data — including collection, storage, access, use, disclosure, alteration, or deletion. |
| "Controller" | ovo99, as the entity that determines the purposes and means of processing your personal data. |
| "KYC" | Know Your Customer — the identity and age verification process required before withdrawal processing and account maintenance under our licensing obligations. |
| "Third-Party Processor" | A third-party service provider that processes personal data on behalf of ovo99 under a written data processing agreement, subject to strict confidentiality and security obligations. |
| "Cookies" | Small text files placed on your device by the Platform for purposes including session management, analytics, and personalisation. |
ovo99 collects the following categories of personal data, depending on how you interact with the Platform:
Full legal name, date of birth, email address, mobile phone number, residential address (including city, postcode, and country), preferred currency (MYR), username, and account password (stored in encrypted, hashed form — never in plain text).
Copies of government-issued identity documents (Malaysian MyKad, passport, or equivalent), selfie or live verification images, proof of address documentation (utility bills, bank statements), and in some cases, source-of-funds declarations for high-value transactions.
Deposit and withdrawal transaction records including amounts, payment methods used (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, USDT TRC20, BTC, ETH, 7-Eleven Cliqq), transaction timestamps, and payment method identifiers (e.g., last 4 digits of bank account, e-wallet registered phone number). Full payment card numbers and full bank account numbers are never stored on ovo99 systems.
Bet history, game session logs, wagering amounts, win/loss records, bonus eligibility and redemption history, and responsible gambling tool settings (deposit limits, self-exclusion status). This data is used for account management, compliance, and responsible gambling monitoring purposes.
IP address, device type, operating system, browser type and version, session timestamps, platform interaction logs, and geolocation data (country/region level, derived from IP). This data is used for fraud prevention, security monitoring, and platform optimisation.
Records of live chat interactions, support ticket content, communication history, and any documentation provided in the course of resolving a query or dispute. These records are retained for quality assurance and dispute resolution purposes.
ovo99 collects personal data through the following channels:
ovo99 processes your personal data for the following specific, legitimate purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and administering your player account, including authentication and account settings. | Contract performance |
| KYC & Age Verification | Verifying your identity and confirming you meet the minimum age requirement of 21 years, as required under our licensing obligations. | Legal obligation |
| Payment Processing | Processing deposits and withdrawal requests via Malaysian payment methods including Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency. | Contract performance |
| Fraud Prevention & AML | Detecting and preventing fraudulent transactions, account takeovers, money laundering, and bonus abuse. | Legal obligation / Legitimate interest |
| Responsible Gambling | Monitoring gameplay patterns for indicators of problem gambling; implementing and enforcing deposit limits, self-exclusion, and cooling-off requests. | Legal obligation / Legitimate interest |
| Customer Support | Handling queries, disputes, complaints, and account-related requests via live chat and email. | Contract performance |
| Platform Security | Protecting the integrity of the Platform and player accounts through monitoring and incident response. | Legitimate interest |
| Legal & Regulatory Compliance | Meeting obligations under applicable gaming licensing conditions, anti-money laundering regulations, and other applicable laws. | Legal obligation |
ovo99 does not process your personal data for direct marketing, profiling for advertising purposes, or data brokering. We do not sell your data to third parties under any circumstances.
ovo99 processes personal data on the following legal bases, which are referenced in the processing purposes table above:
ovo99 does not sell, rent, or trade personal data. We share personal data only in the following limited and controlled circumstances:
No advertising networks: ovo99 does not share your personal data with advertising networks, social media platforms, data brokers, or any third party for marketing or audience profiling purposes.
ovo99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of active account + 5 years post-closure | AML and regulatory compliance |
| KYC Identity Documents | Duration of active account + 5 years post-closure | Licensing obligation; regulatory audit requirements |
| Transaction Records | 7 years from transaction date | Financial record-keeping and AML obligations |
| Gaming Activity Logs | 3 years from account closure | Dispute resolution; responsible gambling audit trail |
| Customer Support Records | 3 years from last interaction | Quality assurance; dispute resolution |
| Technical / Log Data | 12 months | Security monitoring and fraud detection |
| Cookie Data (Analytics) | Up to 13 months | Platform analytics and performance optimisation |
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and operational purposes.
ovo99 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Required for core Platform functionality — session management, login state, security tokens, and fraud prevention signals. | No — disabling essential cookies will prevent the Platform from functioning correctly. | |
| Collects anonymised data about how users interact with the Platform — pages visited, session duration, navigation paths — used to improve Platform performance. | Yes — analytics cookies can be declined without affecting core functionality. | |
| Remembers user preferences — language settings, preferred deposit method, display preferences — to provide a more personalised experience. | Yes — disabling functional cookies may affect convenience features but not core functionality. |
You can manage cookie preferences through your browser settings. Most browsers allow you to view, delete, and block cookies from specific sites. Note that blocking essential cookies will impair your ability to log in and use the Platform. For detailed instructions on managing cookies in your specific browser, refer to the browser's help documentation.
ovo99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
No security system is entirely impenetrable. If you believe your ovo99 account may have been compromised, please contact our 24/7 support team immediately via live chat so that your account can be secured without delay.
Subject to applicable law and our legal and regulatory obligations, you hold the following rights in relation to your personal data held by ovo99. To exercise any of these rights, please contact our support team as described in Section 15.
You have the right to request a copy of the personal data that ovo99 holds about you, including the categories of data, the purposes of processing, and the retention periods applied.
You have the right to request correction of inaccurate or incomplete personal data. You may also update many account details directly via your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes collected. Note that this right is limited where ovo99 has ongoing legal or regulatory obligations requiring retention.
You may request that ovo99 restricts the processing of your personal data in certain circumstances — for example, while a dispute over accuracy is being resolved.
Where processing is based on contract or consent and carried out by automated means, you may request your personal data in a structured, machine-readable format for transfer to another service.
You have the right to object to processing based on legitimate interests. ovo99 will cease such processing unless there are compelling legitimate grounds that override your interests or rights.
ovo99 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with notification provided within the initial 30-day period. ovo99 may need to verify your identity before processing a data rights request to prevent unauthorised disclosure.
ovo99 strictly prohibits access by persons under the age of 21. The Platform is not intended for and does not knowingly collect personal data from individuals below this age. Age verification is conducted as part of the mandatory KYC process applied to all registered accounts.
Where ovo99 becomes aware, or has reasonable grounds to suspect, that personal data has been provided by a person under the age of 21, we will immediately suspend the associated account, investigate the matter, and permanently delete any personal data found to belong to an underage individual, except where retention is required to report the matter to relevant authorities.
If you are a parent or guardian and believe your child may have registered an account on ovo99, please contact our support team immediately via live chat so that the matter can be investigated and resolved without delay.
ovo99 operates under international online gaming licensing and may transfer personal data to, or process personal data in, jurisdictions outside Malaysia. Where such transfers occur, ovo99 takes appropriate steps to ensure that your personal data receives an adequate level of protection — including through the use of contractual data transfer safeguards with third-party processors.
ovo99's server infrastructure and third-party service providers are located in jurisdictions with established data protection frameworks. Where personal data is transferred to third-party processors (such as payment providers or identity verification services), those transfers are governed by binding contractual obligations that require the processor to apply security standards equivalent to or greater than those applied by ovo99.
ovo99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. The "Last updated" date at the top of this page will be revised whenever a material change is made.
Where changes are material — meaning they affect the way your personal data is processed in a manner that could reasonably affect your interests — ovo99 will provide prior notice to registered players via email or a prominent notice on the Platform, with a minimum of 14 days before the change takes effect.
Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the amended Policy, you should cease using the Platform and contact our support team to request account closure.
For all enquiries relating to this Privacy Policy — including data rights requests, consent withdrawals, or complaints about how your personal data has been handled — please contact ovo99 through the following channels:
Available 24 hours a day, 7 days a week, via the chat function accessible on the Platform. Live chat is the fastest channel for all enquiries, including urgent data security concerns. Support is available in English and Bahasa Malaysia.
You may contact ovo99's data privacy team at the following address: [email protected] (plain text — not a clickable link). Email responses are targeted within 3 business days. For data rights requests, please include your full registered name and account username to enable verification.
Where a complaint regarding data privacy handling cannot be resolved directly with ovo99 to your satisfaction, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the licensing body governing ovo99's international gaming licence.
For queries relating to your account's Terms & Conditions, bonus rules, or responsible gambling tools — rather than data privacy specifically — please refer to the respective pages: Terms & Conditions | Responsible Gambling.
Six things every ovo99 player should know about how their data is protected.
ovo99 does not sell, rent, or share your personal data with third-party advertisers, data brokers, or marketing networks. Your information is used solely to operate your account and meet our legal obligations.
All data transmitted between your device and ovo99's servers is protected by bank-grade 256-bit SSL/TLS encryption. Sensitive data at rest — including KYC documents and financial records — is also encrypted.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Data rights requests are handled within 30 days. Contact our support team to exercise any of your rights.
ovo99 collects only the personal data necessary to operate your account safely, process payments, and comply with our licensing obligations. We don't collect data "just in case" — every data point serves a documented purpose.
We keep your data only as long as legally required or operationally necessary. Transaction records are retained for 7 years under AML obligations; other data categories have shorter defined windows and are securely deleted on expiry.
Identity verification isn't just a regulatory requirement — it protects your account from being accessed or operated by someone else. KYC documents are encrypted, stored securely, and never shared beyond licensed compliance obligations.
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